Refund policy
Exceptions / non-returnable items
Customised merchandise or merchandise purchased through special orders (including promotions and discounts) will not be eligible for return or exchange. We cannot accept returns on sale items or gift cards.
Non-Warranty Returns
3 Golden Rules terms dealing with the return of products are subject to such statutory rights you have, including pursuant to the Competition and Consumer Act 2010. Merchandise purchased via the 3 Golden Rules website may be returned within 30 days of the date of purchase for an exchange of goods of equivalent value or a 3 Golden Rules gift card of equivalent value.
Any merchandise returned must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For security purposes, returns of merchandise purchased online, must be registered on-line. Please email info@3goldenrules.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
3 Golden Rules
100 Canterbury Road
Canterbury VIC 3126
Australia
Please make sure your returning parcel is trackable and requires signature on reception.
Merchandise purchased online and returned to 3 Golden Rules will need assessment before credit voucher (gift card) or exchange is eligible. You should allow up to 3 weeks from receipt of your goods at our Head Office before you receive your replacement item or the gift card to be dispatched. You will be notified via email once this has been processed.
You can always contact us for any return question at info@3goldenrules.com.
Warranty Returns
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure. In addition, 3 Golden Rules offers an automatic Standard Guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship. The Standard Guarantee covers jewellery purchased in store or via the website.
Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by 3 Golden Rules. The form of remedy will be at the sole option of 3 Golden Rules and will be limited to repair, replacement.
In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the purchase receipt.
The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation:
- Damage due to ordinary wear and tear,
- Damage due to misuse, accident, alteration, substitution or abuse,
- Repairs and alterations performed by someone other than 3 Golden Rules
- Theft, disappearance or loss (including loss of gemstones), and
- Any type of use causing damage or deterioration.
3 Golden Rules reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.
White gold and some silver jewellery is rhodium plated to enhance its appearance. This rhodium plating can wear off during normal wear and tear. Accordingly, any rhodium plating is excluded from the Standard Guarantee.
When jewellery is repaired under guarantee or warranty, only the remaining term of the original Standard Guarantee will continue to apply. When jewellery is replaced under guarantee or warranty, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
In case of a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@3goldenrules.com.